Using the Phone More Wisely!
Let’s face it. People aren’t very good at returning calls these days. If you don’t have something they want right then, often times the calls take a back seat to the more pressing matters at hand.
In business, it seems to be less offensive than in one’s personal life. In business, if someone doesn’t return calls [...]
Branding the New You – To fit the New Economy!
Times have changed.. and so must you! We all have to evolve to move to the next level, and the new recession has brought us to a whole new place that we must adjust to, and then move beyond.
Adjusting our expectations may be a part of doing business now, but also, there are many things [...]
Speak Your Mind!
Imagine that you’re about to enter the boardroom and you know that the president of your company is going to oppose the idea that you’re bringing to the table. You know though, that your idea will work, because you’ve seen it work before, yet you’re new at the company and aren’t quite sure how you’ll [...]
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Ending a Client Relationship
All of us at some point or another become friends with our best clients. Spending time with clients on the phone, in person, in meetings, conference calls, out to lunch, dinner, conferences, or wherever our jobs take us, offers us time to get personal with our clients. We find out about their families, their kids, [...]
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Conquering The Master of Ceremonies Role
Conferences can be long and drawn out. They can also be overwhelming because of the amount of information that is presented in such a short time. At conventions where industry experts present, the presentations are highly professional, packed with rich information, research and show hard core results. Most of the speakers use PowerPoint, with video [...]
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Unbeatable Disney Customer Service Made us Fans for Life
We are coming off of spring break in Florida and finally relaxing after a 3 day Disney vacation. We visited the Magic Kingdom, Epcot and Animal Kingdom. These past 2 weeks are traditionally the busiest of the whole year, because of the amount of people who come because of spring break.
I can attest to the [...]
The Paparazzi of the Future: Your Future Workers
Remember when taking pictures or video used to be used for vacations or for special events? We used to carry our camera when we had to document something we’d like to remember the rest of our life such as when on vacation.
Years ago, Hollywood stars were enigmas and their private lives were off limits. We [...]
Sales Skills for the Non Sales Professional
Have you ever wondered how you’re going to do it? You are a lawyer who wants to make partner, an accountant, an engineer or other professional and part of your business plan is that you have to attract business customers? You’ve always detested selling, and you can’t see yourself doing it! As a matter of [...]
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Showing Your Strengths at Work
I was recently with a client whose star power in his career is rising. He’s the young hot shot at the company who was recruited from another firm and is now settling in at the new one. He’s watching his P’s and Q’s, and learning the ins and outs of what makes a successful executive [...]
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